1. Acceptance of Terms
By accessing or using the Stylisee platform ("Service"), you agree to be bound by these Terms & Conditions. If you do not agree to these terms, you may not use the Service. These terms apply to all users, including business owners, team members, and visitors.
2. User Responsibilities
As a user of Stylisee, you are responsible for:
- Maintaining the accuracy of the information you provide, including business details and client records
- Ensuring you have appropriate consent from your clients before entering their personal information, photographs, wardrobe details, or style preferences into the platform
- Safeguarding access to your account and any team member accounts you create
- Complying with all applicable laws and regulations in your jurisdiction, including the Privacy Act 1988 (Cth), Australian Privacy Principles, and any other applicable privacy and data protection laws
- Using the platform only for legitimate business purposes related to styling, image consulting, or colour analysis services
3. Acceptable Use
You agree not to:
- Use the Service for any unlawful purpose or in violation of any applicable law
- Upload, store, or transmit any content that is offensive, defamatory, or infringes on the rights of others
- Attempt to gain unauthorised access to other users' accounts or data
- Use automated tools, bots, or scripts to access the Service without our express permission
- Reverse-engineer, decompile, or attempt to extract the source code of the Service
- Share your account credentials with unauthorised individuals — use the team member feature to grant access
- Upload client photographs or wardrobe images without the client's explicit consent
- Use client data gathered through the platform for purposes unrelated to the professional services you provide
4. Client Photos, Wardrobe & Style Data
Stylisee allows you to store client photographs, wardrobe inventories, outfit notes, colour analysis records, and style preference data. Regarding this content:
- Ownership — You retain full ownership of all client photos, wardrobe data, and style records you upload or enter into the platform
- Consent — You are solely responsible for obtaining your clients' informed consent before capturing, uploading, or storing their photographs, body measurements, wardrobe details, or any other personal styling data
- Usage — Stylisee will never access, use, share, sell, or distribute your client photographs or wardrobe data for any purpose. This content is stored solely for your professional use
- Storage — Client photos and wardrobe data are stored securely and isolated to your business account. No other business on the platform can access this information
- Deletion — When you delete client records or your account, all associated photographs and wardrobe data are permanently removed from our systems
5. Subscription Terms
Stylisee offers tiered subscription plans. By subscribing:
- You agree to pay the applicable fees as displayed on our pricing page at the time of subscription
- Subscriptions are billed on a monthly recurring basis unless otherwise stated
- All payments are processed securely by Stripe, Inc. Your card details are never stored on Stylisee's servers
- You may upgrade or downgrade your plan at any time; changes take effect at the start of the next billing cycle
- We reserve the right to modify pricing with at least 30 days' notice to existing subscribers
- Free trial periods, if offered, are subject to the terms displayed at the time of sign-up
6. Refunds
We offer refunds in accordance with our Refund Policy. In summary:
- You may request a refund within 14 days of your initial subscription payment if the Service does not meet your expectations
- Refund requests after the 14-day period are assessed on a case-by-case basis
- Refunds are not available for partial billing periods after a plan downgrade
- To request a refund, contact billing@stylisee.com
7. Intellectual Property
Regarding intellectual property rights:
- Our IP — The Stylisee platform, including its design, code, branding, documentation, and features, is owned by Stylisee and protected by intellectual property laws. You may not copy, modify, or distribute any part of the platform
- Your Content — You retain full ownership of all content you create or upload, including business information, client data, photographs, wardrobe records, notes, and service descriptions
- Licence to Us — By using the Service, you grant Stylisee a limited, non-exclusive licence to store, process, and display your content solely for the purpose of providing the Service to you. We do not claim any other rights to your content
- Feedback — If you provide suggestions or feedback about the platform, we may use it to improve the Service without any obligation to you
8. Liability Limitations
To the maximum extent permitted by law:
- Stylisee is provided "as is" without warranties of any kind, whether express or implied
- We do not warrant that the Service will be uninterrupted, error-free, or completely secure
- We are not liable for any indirect, incidental, special, or consequential damages arising from your use of the Service
- Our total liability for any claim related to the Service is limited to the amount you paid us in the 12 months preceding the claim
- We are not responsible for any loss of data resulting from circumstances beyond our reasonable control, though we take reasonable precautions to protect your data
- You are solely responsible for maintaining your own backups of critical business data
Australian Consumer Law: Nothing in these Terms limits or excludes any rights you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)), including any non-excludable statutory guarantees. Where those guarantees apply, our liability is limited to the extent permitted by the Australian Consumer Law, including (where permitted) resupply of the services or payment of the cost of resupply.
9. Account Termination
Regarding account termination:
- By You — You may close your account at any time by contacting support. Upon closure, all your data will be permanently deleted within 30 days
- By Us — We may suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or fail to pay subscription fees after reasonable notice
- Effect — Upon termination, your access to the Service will cease immediately. We will delete all your stored data, including client records, photos, wardrobe data, bookings, and settings, within 30 days of account closure
- Data Export — We recommend exporting any data you wish to retain before requesting account closure
10. Dispute Resolution
If you have a dispute with Stylisee, please contact us first at legal@stylisee.com and we will attempt to resolve the matter in good faith within 30 days. If a resolution cannot be reached, the parties agree to attempt mediation before commencing formal proceedings. This does not affect any rights you may have under the Australian Consumer Law.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of New South Wales, Australia. Any disputes arising from these Terms or your use of the Service that cannot be resolved by mediation shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.
12. Changes to These Terms
We may update these Terms from time to time. Material changes will be communicated via email or an in-platform notice at least 14 days before they take effect. Your continued use of the Service after changes become effective constitutes acceptance of the updated Terms.
13. Contact
If you have questions about these Terms, please contact us at legal@stylisee.com.