Refund Policy
Last updated: March 2026
Our Commitment
We want you to be completely satisfied with Stylisee. If the platform does not meet your needs, we offer a fair and straightforward refund process. This policy does not limit or exclude any rights you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or other applicable consumer protection legislation.
14-Day Satisfaction Guarantee
If you are not satisfied with your Stylisee subscription, you may request a full refund within 14 days of your initial payment. No questions asked. This applies to your first subscription payment only.
Australian Consumer Law Rights
Under the Australian Consumer Law, you may be entitled to a remedy if the Service fails to meet a consumer guarantee — for example, if the Service is not fit for the purpose we described, or if there is a major failure. These statutory rights apply regardless of our 14-day satisfaction guarantee and cannot be excluded. If you believe you have a claim under the Australian Consumer Law, please contact us and we will assess your situation accordingly.
After the 14-Day Period
Refund requests made after the initial 14-day period are reviewed on a case-by-case basis. We may offer a full or partial refund depending on the circumstances, including:
- Significant service outages or technical issues that prevent you from using the platform
- Being charged for a subscription you had previously cancelled
- Duplicate payments or billing errors
- Any situation where we have not met our obligations under the Australian Consumer Law
Non-Refundable Scenarios
Outside of your statutory rights, refunds are generally not available for:
- Partial months remaining after a plan downgrade or cancellation mid-cycle
- Failure to cancel before a renewal date when you intended to do so
- Dissatisfaction with features that were clearly described on our pricing page at the time of purchase
Plan Changes
When you upgrade your subscription plan, the price difference is charged immediately or pro-rated for the remaining billing period. When you downgrade, the new rate applies from the start of your next billing cycle — no partial refunds are issued for the current cycle.
How to Request a Refund
To request a refund, email billing@stylisee.com with the following information:
- Your business name and account email address
- The date and amount of the payment in question
- The reason for your refund request
We aim to respond to all refund requests within 5 business days. Approved refunds are processed within 10 business days and returned to your original payment method via Stripe. Processing times may vary depending on your card issuer.
Payment Processing
All subscription payments are processed by Stripe, Inc. Refunds are issued back to the original payment method on file with Stripe. Stylisee does not store card details — any card or bank account changes must be made through the billing portal. Stripe's own refund processing times apply once a refund is approved by us.
Free Trial
If we offer a free trial period, no payment is taken during the trial. If you cancel before the trial ends, you will not be charged. If you do not cancel, your subscription will begin automatically at the end of the trial period at the applicable plan rate.
Contact
For billing questions or refund requests, contact us at billing@stylisee.com.